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Date: 11-18-2008

Case Style: Walter Solon and Cynthia Zaletel, et al. v. Midwest Medical Records, Association, Inc.

Case Number: 04-CH-7119

Judge: Theis

Court: Illinois Appellate Court, First District on appeal from the Circuit Court of Cook County

Plaintiff's Attorney: Arthur Loevy and Michael Kanovitz, Loevy & Loevy, Chicago, Illinois

Defendant's Attorney: Alan R. Borlack, Bailey Borlack Nadelhoffer LLC, Chicago, Illinois and James A. Flesch, Glickman, Flesch & Rosenwein, Chicago, Illinois

Description: Plaintiffs Walter Solon and Cynthia Zaletel, on behalf of themselves and a class of others similarly situated, brought this action against defendant Midwest Medical Records Association (MMRA) seeking, inter alia, damages incurred as a result of defendant’s allegedly deceptive and illegal practice of overcharging patients for requested copies of medical records. Defendant moved to strike that portion of the complaint under section 2-615 of the Code of Civil Procedure (Code) (735 ILCS 5/2-615 (West 2004)). The trial court denied defendant’s motion and certified a question for review pursuant to Supreme Court Rule 308. 155 Ill. 2d R. 308. Defendant sought review of that question, which we answer in the negative, holding that it is not per se reasonable to charge a flat $20 handling fee under sections 8-2001 and 8-2003 of the Code. 735 ILCS 5/8-2001, 8-2003 (West 2004).


Few facts of the underlying case are necessary to answer the certified question before us.

According to the complaint, defendant is a service company that receives and fulfills requests from patients for copies of their medical records on behalf of health care facilities and practitioners (collectively, health care providers). Defendant assigns its staff to work on-site at health care providers’ offices to receive medical records requests, locate and copy the requested records, and send the records to the patient along with a bill for services. The staff also is responsible for maintaining records of all requests and other administrative matters.

Plaintiffs allege that defendant does not charge health care providers for these services.

Rather, defendant performs this service for health care providers in exchange for the exclusive right to provide medical records to patients for a fee. Defendant and the health care providers negotiate the price per page charged to patients. Defendant then bills and collects the fees directly from patients. In addition to the per-page fee for providing copies of records, defendant also charges patients a flat $20 handling fee, which defendant refers to as a “process fee.”

Plaintiffs contend that defendant’s billing practices are fraudulent and violate state law.

They brought a four-count complaint alleging a breach of contract in count I; a violation of sections 8-2001 and 8-2003 of the Code (735 ILCS 5/8-2001, 8-2003 (West 2004)) in count II; a violation of section 2 of the Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/2 (West 2004)) in count III; and a violation of section 2 of the Uniform Deceptive Trade Practices Act (815 ILCS 510/2 (West 2004)) in count IV.

With respect to count II, plaintiffs specifically allege that the plain language of sections 8-2001 and 8-2003 of the Code only permits defendant to charge for the lesser of the “reasonable expense of production, Illinois’ statutory price limit for copies applicable to the type of copies [defendant] furnished, or a fair price for the copies.” Therefore, they argue, the flat $20 handling fee is improper. In response, defendant filed a motion to strike count II. It argued, inter alia, that plaintiffs misconstrued sections 8-2001 and 8-2003 and, therefore, failed to allege a cause of action under those statutes. The circuit court denied defendant’s motion. Defendant then moved pursuant to Supreme Court Rule 308(a) (155 Ill. 2d R. 308(a)) to certify the following question for review by this court:

“Is it reasonable per se for a provider of medical record copies under [sections 8-2001 and 8-2003 of the Code] to charge the full amount of the $20 process fee, or is the provider limited to a lesser charge if the evidence shows that the lesser charge is all that is reasonable?”

Initially, we denied defendant’s petition. However, the supreme court subsequently issued a supervisory order directing this court to answer the certified question.


We apply a de novo standard of review to the legal question presented in an interlocutory appeal brought pursuant to Supreme Court Rule 308(a). Anthony v. City of Chicago, 382 Ill. App. 3d 983, 987, 888 N.E.2d 721, 725 (2008). Our review is strictly limited to the certified question presented. Anthony, 382 Ill. App. 3d at 987, 888 N.E.2d at 725. We do not render an opinion on the propriety of any underlying orders of the circuit court. Anthony, 382 Ill. App. 3d at 987, 888 N.E.2d at 725.

Initially, we note that the certified question presents a case of first impression. Thus, we turn to the familiar rules of statutory construction to guide our analysis. Our primary objective in construing a statute is to ascertain and give effect to the intent of the legislature. Alvarez v. Pappas, 229 Ill. 2d 217, 228, 890 N.E.2d 434, 441 (2008). All other rules of statutory construction are subordinate to this principle. Alvarez, 229 Ill. 2d at 228, 890 N.E.2d at 441.

The best evidence of legislative intent is the language of the statute itself, which must be given its plain and ordinary meaning. Cinkus v. Village of Stickney Municipal Officers Electoral Board, 228 Ill. 2d 200, 216, 886 N.E.2d 1011, 1021 (2008). The statute must be read as a whole and no words should be interpreted so as to be rendered superfluous or meaningless. In re J.W., 204 Ill. 2d 50, 62-63, 787 N.E.2d 747, 755 (2003), citing Collins v. Board of Trustees of the Firemen’s Annuity Benefit & Fund, 155 Ill. 2d 103, 110, 610 N.E.2d 1250, 1255 (1993). Nor may we read into the statute any exceptions, limitations, or conditions that were not expressed by the legislature. In re J.W., 204 Ill. 2d at 62, 787 N.E.2d at 755.

At the time plaintiffs filed their complaint, sections 8-2001 and 8-2003 of the Code1 provided:

“Every [health care provider] shall, upon the request of any patient ***, *** permit copies of [a patient’s medical] records to be made by him *** or his *** physician ***. A request for copies of the records shall be in writing and shall be delivered to the administrator or manager of such [health care provider].

The [health care provider] shall be reimbursed by the person requesting copies of records at the time of such copying for all reasonable expenses, including the costs of independent copy service companies, incurred by the health care facility in connection with such copying not to exceed a $20 handling charge for processing the request for copies ***.” 735 ILCS 5/8-2001 (West 2004).

In addition, the patient must reimburse health care providers for the cost of the copies at a maximum per-page rate that varies with the number of pages copied, as well as any shipping costs. 735 ILCS 5/8-2001, 8-2003 (West 2004).

Plaintiffs argue that aside from the per-page cost of the copies, the plain language of the statute only permits health care providers to seek reimbursement for “reasonable expenses” incurred in connection with copying the records and that amount may not exceed $20. Defendant argues that it is reasonable per se for health care providers, through defendant’s services,2 to charge patients a $20 flat fee to process the request because it is within the maximum amount allowed to be charged under the statute.

We agree with plaintiffs. In giving effect to the plain and ordinary meaning of each word of the statute, its meaning is clear and unambiguous. To “reimburse” means “to pay back (an equivalent for something taken, lost, or expended) to someone.” Webster’s Third New International Dictionary 1914 (1981). The statute also directs patients to reimburse the amount of expenses “incurred,” which connotes a quantifiable cost that has actually accrued to the health care provider as a result of processing the records request.3 Webster’s Third New International Dictionary 1146 (1981) (to “incur” means “to become liable or subject to”). Thus, the legislature intended for patients to repay health care providers for the actual costs they incurred in processing the records request, rather than pay a flat fee in all circumstances, regardless of the costs incurred.

Defendant’s construction of the statute, which advocates for a flat fee, renders that language meaningless, in contravention of the principles of statutory construction. In re J.W., 204 Ill. 2d at 63, 787 N.E.2d at 755.

Additionally, the statute states that the amount to be recovered by health care providers is “not to exceed” $20, which imposes a maximum amount of recoverable expenses rather than a flat fee. Thus, the legislature acknowledged that the actual cost of processing a records request could vary with the complexity of the request. For example, it stands to reason that the fewer records a patient requests, the less time defendant’s employees may spend processing the request.

In such circumstances, it would be unreasonable to charge the maximum amount of recovery to process a simple request.

Defendant urges us to adopt the reasoning in a case recently decided by the Texas Court of Appeals. In In re Metro ROI, Inc., 203 S.W.3d 400, 406 (Tex. App. 2006), the Texas court construed two statutes that bear some resemblance to sections 8-2001 and 8-2003 of the Code.

The court concluded that a fee for medical records retrieval is reasonable so long as it does not exceed the $30 maximum fee allowed under that statute. Metro ROI, Inc., 203 S.W.3d at 406.

Specifically, it held that by specifying the maximum amount of fees recoverable under the statute, “the Legislature has clearly indicated what constitutes an unreasonable fee.” Metro ROI, Inc., 203 S.W.3d at 406. However, it did not address the reasonableness of a health care provider’s reimbursement for expenses that were not incurred. Under Metro ROI, Inc., a health care provider could reap a windfall by collecting $30 while having incurred far less in actual expenses.

There is no support for that interpretation in the language of our statutes, and in our view, that charge would be unreasonable. Thus, we are not persuaded by the rationale in Metro ROI, Inc. and reject defendant’s argument.

Defendant also argues that in construing the plain language of a statute, this court need not be confined to the literal meaning of the statute, but may consider the spirit and purpose of the law as well. In re Madison H., 215 Ill. 2d 364, 373, 830 N.E.2d 498, 504 (2005). Indeed, during oral argument, defendant suggested that we “fudge” the plain language of the statute to expand its meaning. According to defendant, the legislature intended for this statute to bring predictability and stability to health care costs, citing a legislative floor debate in support of that interpretation.

However, unless the meaning of the statute is ambiguous, we may not look beyond the statutory language to statements regarding the purpose of the law, the evils it was intended to remedy, or the legislative history of the statute to aid in our determination of legislative intent. Cinkus, 228 Ill. 2d at 217, 886 N.E.2d at 1022. In its brief, defendant attempts to argue, in the alternative, that the language of the statute is ambiguous. Nevertheless, as we have discussed, the meaning of the statute is clear from the plain language itself and we will not look to extrinsic sources to aid us in our interpretation.

Moreover, the case cited by defendant does not support defendant’s contention. In Madison H., the court did not resort to using extrinsic aids, such as legislative history, to assist in construing the statute at issue. Rather, the court construed the statute at issue together with section 1-2 of the Juvenile Court Act of 1987 (705 ILCS 405/1-2(1) (West 2002)), which set forth the purpose and policy of that act. Madison H., 215 Ill. 2d at 373, 830 N.E.2d at 504, citing 705 ILCS 405/1-2 (West 2002). In doing so, the court adhered to the well-settled rule that a statute must be construed in its entirety, keeping in mind the purpose of the statute as set forth in a coordinate statute. MD Electrical Contractors, Inc. v. Abrams, 228 Ill. 2d 281, 287-90, 888 N.E.2d 54, 58-59 (2008) (construing the purpose statement in section 5 of the Home Repair and Remodeling Act (815 ILCS 513/5 (West 2006)) together with the section of the statute at issue).

In this case, there is no similar statute setting forth the purpose of sections 8-2001 and 8-2003, and thus, we reject defendant’s argument.

Finally, defendant argues that our construction of sections 8-2001 and 8-2003 would result in absurd, inconvenient, and unjust consequences because it would “leave thousands of [health care providers] at the mercy of an ‘amorphous “reasonableness” test’ ” that is subject to the “unchecked discretion” of the circuit court. Defendant argues that only an expert commission or panel would be equipped to determine whether a process fee is reasonable.

We have every confidence that the circuit court is capable of determining the reasonableness of a health care provider’s processing costs based on evidence presented by the parties, as it does in myriad other respects. See, e.g., In re Marriage of Baumgartner, 384 Ill. App. 3d 39, 46, 890 N.E.2d 1256, 1273 (2008) (courts determine whether expenses are reasonable and necessary for the production of income in marital support matters); Wildman, Harrold, Allen & Dixon v. Gaylord, 317 Ill. App. 3d 590, 597, 740 N.E.2d 501, 508 (2000) (the reasonableness of attorney fees in a breach of contract action is to be determined by the trier of fact, whether by a judge in a bench trial or a jury); Boender v. Chicago North Clubhouse Ass’n, 240 Ill. App. 3d 622, 628-29, 608 N.E.2d 207, 212 (1992) (where secured party purchases collateral for less than fair market value, court must determine whether it was commercially reasonable); Hunter Mfg., Inc. v. Hines, 76 Ill. App. 3d 664, 666, 395 N.E.2d 186, 187 (1979) (under section 2-305 of the Uniform Commercial Code (now 810 ILCS 5/2-305 (West 2004)), where no contract price term is stated, court may infer a reasonable price).

* * *


Outcome: Accordingly, for the foregoing reasons, we answer the certified question in the negative.

We cannot say that it is per se reasonable to charge a $20 flat fee for processing costs under sections 8-2001 and 8-2003 of the Code, as defendant advocates. The statutes require patients to reimburse health care providers for reasonable expenses incurred in processing records requests up to $20. With that said, charging a $20 process fee is not per se unreasonable. If a health care provider incurs $20 in reasonable expenses to process a records request, and can justify those expenses, it should be reimbursed for those expenses. Certified question answered.

Plaintiff's Experts:

Defendant's Experts:


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